Choosing the Right GC or Builder
Before you sign a contract or pay a deposit, consider the following:
References. Get at least three. They don’t have to be log-specific, but they should be real past customers. Visit completed homes if possible. Ask suppliers and banks as well.
Integrity. Integrity is more important than experience. Watch for bad-mouthing, blame-shifting, or dishonesty. Ask references how the builder handled problems.
Experience. Experience helps, but a conscientious builder who follows the manual is often better than someone who insists on doing things “their way.” Best case: you find both experience and conscientiousness.
Job site. Visit a current project. Look for neatness, tidiness, and professionalism.
Contracts & documents. Never let a builder work from sketches or another company’s illustration sheets without blueprints. Blueprints are the binding document between you, the builder, and the manufacturer. Contracts should be clear, with allowances spelled out.
Warranty. Most builders warrant their work for a year or more. What matters more is whether they have the resources and commitment to come back if needed.
Insurance. Ask for a copy of their policy. Don’t confuse builder’s liability with builder’s risk. Make sure you’re covered if they’re not.
Professionalism. Look for clear, itemized estimates, not “ballpark” guesses. Professionalism shows in safety, paperwork, and customer communication.
Additional considerations.
How long has the builder been in business under the same name?
Check the Better Business Bureau for complaints.